Urology Frustrations…

Posted by Troy On July - 17 - 2008

Hold your ears……………. ((((((((((AHHHHHHHHHHHHHHHHHHHH))))))))

Ok. Now I feel better. So Kyleigh grew Ecoli… not all that worried about that. I know… most common Urine bacteria… whatever. Still Ky has never grown anything so for us… this is new and upsetting in a way. I don’t care if every kid in America has grown Ecoli before this is our FIRST and sorry I am getting my panties in a wad but I am entitled to ask questions and NOT feel like I am unimportant or overreacting.

This kills me… I am literally in tears. I try so hard to make sure that our docs and nurses know how much we appreciate them. I really make a conscious effort. To sit in front of them and be scolded and smacked on the hand like I am 10 years old… I am pissed. Imagine that. Pissed at Urology. I seem to see a pattern here.

So… yesterday a nurse calls and says that Ky’s cultures grew Ecoli and that Dr. Alam wanted her on Keflex. Ok cool. Finally proven an infection… almost a bit of a relief yet a quandary because she is not at all “symptomatic” in my book. So she says she will call the script in to the pharmacy and I gave her the number. She called back later to say that she left it on a voicemail (standard around here … no one ever answers the phone at UK) and that she hopes they received it.

Well in all my infinite UK knowledge I know better than to show up at the pharmacy without calling first to see if the script even got there. I give them name, birthdate etc… NO. No script and the voicemail has been cleared. FRIGGIN GREAT. So I call BACK to Cincy and tell them… nope… Sorry our pharmacy sucks… here is another number you can call to call in the script. So Mary Beth (who is a doll btw… very lovely person!! :) And I am not being facetious), calls back to say that she called and talked to someone in the pharmacy and they said they DID have the script…………………. O…………… M………….G. Shoot me now

So while I have Cincy on the phone I ask to speak to Debbie Reeves… whom I left a message for yesterday and never heard back from. Ok… so it was clinic day, everyone gets busy. That’s cook. So i call her today to try and schedule… and she puts me on hold… like 20 minutes later she is not back so I had to hang up. I don’t have infinite long distance around here people! Its just the WAY she spoke to me like I was totally overreacting. I just have questions and how things will happen and why etc. Is that too much to ask? And obviously whomever was calling on the other line was much more important than me considering the fact that she never came back to the phone. Would it have been too much to ask to come back over to the phone and say… “Hey I have an emergency and have to talk to this other person… just wanted to let you know so that you didn’t wait”.

So.. Dr. Shumyle Alam… why do I email? This is why. This is a prime example of WHY I email! Why do i not consume my entire day waiting on the phone and waiting for people to call back who never do? Why do I not rearrange my life to sit by the phone? Because i do, contrary to popular belief, have a house, family and business to run. Now… had I been emailing… I could have left a message and they could have gotten around to it whenever. I would not have expected a return call in any amazing amount of time. Its just an email.

Frustrated is not even the word for me right now. I am going to take a Xanax. Wonder if they want to comp my script of Xanax while they are at it for making me feel crazy. I AM NOT A LUNATIC. I just feel like I want to stand on a chair in the middle of the Urology dept and scream that. Of course that might just lend more evidence to the fact that I may be a little off my rocker … but still. I do not think that I am being irrational here. I have tried every way that they ask me to try and still…. its not any better. I give up.

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4 Responses to “Urology Frustrations…”

  1. Anonymous says:

    SO sorry Amber! Why would they think this is “nothing’? I think unexplained urine pooling in the bladder for a long time leading to UTI’s is MUCH more than nothing… I’d be worried and want answers and SOLUTIONS, and YES, your script for Keflex!!!! At least the last of those things is NOT too much to ask…

    I HATE beyond almost more that anything drs that treat me like I’m stupid. Want to see me lose my temper? Ignore my thoughts about Eithene’s medical care, act like I don’t don’t know what I’m talking about, or play things that ARE a big deal like they aren’t and I”M the hypochondriac. Zero to 60 in about 3 seconds… I’m not proud of that (the opposite actually) but its true. So, I feel your pain.

    Ky needs answers and I think you are doing what you have to do to get them. Good for you! I’m praying things can be resolved quickly!

    Jessica
    http://www.caringbridge.org/visit/eithenerosehilliard

  2. Sarah says:

    I’m so sorry. What a mess. I hate sitting on the phone to. I dread it, and delay it and consciously forget about it, cause I hate it so much.

    Hope the keflex works fast.

    Sarah, mom to Wesley p2p

  3. tiff says:

    I so hear and understand your frustrations with ignorant and arrogant people.

    I hope the Keflex hits the spot.

  4. Laura Jenkins says:

    Come to think of it, you should have sent “the email” that you send to Alam to his boss, Levitt and the president of the hospital….the unedited one :)

    Doctors have no right treating parents like they are 5 year olds b/c from my experiences, its usually the other way around….

    Sigh, gotta laugh sometimes :)

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